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In addition to getting email alerts about Cat platforms you use, you can check this drawer of the tool box for the latest information on PartStore and Parts.cat.com.

PartStore Aug 7, 2019 Planned Outage-System Maintenance

Resolved: System is back up and running. Some customers may need to complete a browser refresh.


August 7, 2019

There will be a planned maintenance outage this weekend. This will effect PartStore/PCC orders between 11 pm Friday through 8 am Monday.

Online orders will submit via email only until Monday morning when we have confirmation that the system is up and running again.

Please contact your local store or the e-Customer support team if you need assistance. 

Parts.cat.com May 15, 2019 System Outage

Resolved: Connectivity has been restored. Please refresh your browser.


We are experiencing connectivity issues with Caterpillar systems. This is impacting online platforms and customers are unable to buy parts online. Peterson and Caterpillar network technicians are troubleshooting. 

This alert will be updated as meaningful information becomes available. Please contact e-support if you need assistance. 

SIS Web May 1, 2019 System Outage

Resolved

System has been restored. Please complete a browser refresh. If you need help, please contact e-support.


A Cat system outage has been reported. The outage is impacting PartStore, PCC, and SIS Web. Support is optimizing the database (re-indexing) which should take approximately 1 hour. We believe alerts should clear prior to completion.

Parts.cat.com Apr 2, 2019 Inaccurate Price and Availability

Resolution: April 11, 2019
System appears to be functioning correctly and failure reports have stopped. If you encounter issues, please follow these troubleshooting steps or contact us for assistance.

Troubleshooting Steps:

  1. If you have parts.cat.com saved as a favorite, delete it
  2. Go to  http://toolbox.petersoncat.com/
  3. From the menu in the right hand corner select PartStore OR/WA or PartStore CA
  4. In the upper left - log in with your user id and password.

Update: April 4, 2019: 
Customers in California should use PartStore CA link. Customers in Oregon or Washington should use PartStore OR/WA link. Original alert edited to reflect this. 


Update: April 3, 2019: 
Multiple dealers affected, experiencing the same issue. Cat Support is actively working on the issue. Check back here for future updates. 


Many users are reporting inaccurate parts pricing and availability on Parts.Cat.com. Follow these steps to access correct price and availability.

  1. If you have parts.cat.com saved as a favorite, delete it
  2. Go to  http://toolbox.petersoncat.com/
  3. From the menu in the right hand corner select PartStore OR/WA or PartStore CA
  4. In the upper left - log in with your user id and password.

 

This will pull in the correct price and availability. Please contact us if you are need further assistance.

Parts.cat.com Jan 30, 2019 Parts Availability May be Affected by Storm

 

Resolved

Regulare service has been restored.

Updated Feb 13, 2019

Due to severe weather conditions, the Wednesday Feb 13 Spokane truck has been delayed until further notice. We apologize for the inconvenience. If you have a parts emergency, please contact your local parts department.

Updated Feb 5, 2019

Spokane freight delayed due to weather conditions

Jan 30, 2019

Due to inclement weather conditions in the Mid-West and East Coast we anticipate delays with parts order being shipped from the effected areas.

This includes Morton, Clayton, Delavan, Atlanta, and York. Your orders will ship as soon as it is safe and weather conditions allow.

Thank you for your patience.

VisionLink Jul 11, 2018 Resolved: Multiple Issues Reported

Resolved:

Browser refresh recommended. Tutorial video

Some customers have reported multiple issues with Cat platforms. Not all customers are affected. We are investigating these issues.