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Please follow the steps below if you are TEPS user and need to reset your password. Moving forward, this is the new process for resetting your password. 1. Go to https://login.cat.com and click the Forgot Password link and follow the instructions to self-reset your password. 2. Select 'send code to business email' 3. Open email, copy and paste numeric verification code into Corporate Web Security Screen. 4. Once prompted, enter your existing password twice on the screen. 5. Log out by clicking the 'X' in the top right of the Corporate Web Security screen. You may need to wait five minutes for your new password to replicate across all Caterpillar servers before logging back into SIS. Please close any open Caterpillar programs before attempting to log back in.
This is a website dedicated to Peterson's online customers. It provides up to date links, alerts, contact information, and training aides.
Users who attempt to log in to PartStore will be redirected to a page on Parts.Cat.com that includes basic orientation and how-to videos.
PartStore customer accounts that have logged in at least once since January 1, 2016 will also work on Parts.Cat.com with the same login and password. On their first visit to Parts.Cat.com the user may be taken to the registration page to fill in any missing information and accept the Terms & Conditions.
Caterpillar is migrating all of North America from PartStore to PCC by the end of 2016. We are not able to bring back PartStore.
Users who are comfortable with PartStore should try the Quick Order feature, the fastest way to place an online order. Setting the default shipping and payment methods in My Account speeds up the check-out process.
Each dealership will conduct training with their customers in preparation for the transition. If you would like training, please contact us at: PartStore_Customer_Support@petersoncat.com
PartStore is a service provided at no cost for our charge account customers.
Yes, you can have one person in your company act as the purchasing manager and approve all orders before they are transmitted to us. This person will also have the ability to check past orders under our PartStore Document Review online application.
You will need to have a valid account with Peterson Cat in our territory and a valid email address. Or you can register through Instant Access and pay via credit card.
Please call or email our Customer Support Center. PartStore_Customer_Support@petersoncat.com or http://www.toolbox.petersoncat.com/contact
Send an email to your e-customer support team PartStore_Customer_Support@petersoncat.com
Yes. Training is available for PartStore and SIS Web. You can get details about our training schedule by contacting: Erika Faieta 510.677.0397 cell elfaieta@petersoncat.com
Customers in California must place their order by 5:30pm, and customers in Oregon and Washington must place their order by 4:30pm to have it processed that day.
Simply select the parts drop location you’d like to use. DO NOT select the “will call”option. Parts held in will call will only be available inside the store and will not be placed in the drop box for after-hours pickup.
We encourage you to call to verify that a backordered part is ready before pickup. Providing you have placed your order before the cutoff time (5:30pm in CA, 4:30pm in OR), backordered parts will be available the following business day. If you receive an email notification that your backordered part is “in store,” this only means that your part has been pulled and released for shipment, NOT that it has been delivered.
Status updates are sent by Caterpillar when a part has been released for billing. If you already have your part, you can disregard the status update.
Telling us when you need a specific parts order can help Peterson ensure you do not incur excessive freight charges when parts are being sourced outside our home depot. Cat has realigned their distribution strategy with our new “home depot” warehouses now in place in Bakersfield and Spokane. The good news is that there are bigger warehouses closer to you. For more information contact: PartStore_Customer_Support@petersoncat.com
Yes, we can set up multiple accounts per company. Each individual/user can have their own login.
Send an email to your e-customer support team PartStore_Customer_Support@petersoncat.com
Yes, by using the included on-line parts books in SIS Web, you can look up your part numbers and order them through Parts.Cat.com or PartStore.
Yes, you can place your parts and prices into the shopping cart and print them from Parts.Cat.com or save them in PartStore. Once the quote has been printed or saved as a Frequent Order List for later use, the shopping cart can be deleted. A quote, however, does not mean that the parts or pricing are being held for you. The parts are not reserved for you until the order is placed.
Entering a full serial number is recommended. You may accomplish a successful parts look up session by simply using a Caterpillar product serial number prefix in SIS Web.
Yes, we accept MasterCard and Visa. This is made available through Instant Access.
Your browser might not be configured properly. Try these four steps: 1) Using Internet Explorere 9 or 10; delete your temporary internet files, cookies and history, 2) Set temporary files to check for new versions of the site every time you visit, 3)Set history to keep pages for seven days, 4) Turn off your pop-up blocker. You can view these steps in our How to Videos section http://toolbox.petersoncat.com/videos
The VisionLink software supports Adobe Flash Player version 11.0r1 and later. It is recommended that you always use the current version of Flash Player.
Operating System: Windows 8 or above NOTE: Windows 8RT is not supported. Browser: Internet Explorer 9 or 10, Google Chrome
Operating System: Windows 8 or above NOTE: Windows 8RT is not supported. Browser: Internet Explorer 9 or 10, Google Chrome
RECOMMENDED CONFIGURATION: PC containing a 2.0 GHz dual-core processor, 3GB RAM, 3GB of available hard disk drive, DVD-ROM drive, 15.4 inch XGA Screen (1280x1024 compatible), Microsoft Windows™ 7 Professional or Windows 8 Professional (Note: Windows 8 RT is not supported), RS232 port with 16550AF UART or compatible (for use with Comm Adapter II), USB 1.1 or 2.0 port (for use with Comm Adapter 3), Ethernet RJ45 connector, Built in pointing device or mouse, Microsoft Internet Explorer version 9 or newer. NOTE: The most recent version of Microsoft Internet Explorer may not be validated to work with the service tool. MINIMUM CONFIGURATION: PC containing a Pentium 2.0 GHz processor or greater, 1GB RAM, 500MB of available hard disk drive, CD-ROM drive, Super VGA monitor or display (1024x768), Microsoft Windows™ 7 Professional or Windows 8 Professional (Note: Windows 8 RT is not supported), RS232 port with 16550AF UART or compatible (for use with Comm Adapter II), USB 1.1 or 2.0 port (for use with Comm Adapter 3), Ethernet RJ45 connector, Built in pointing device or mouse, Microsoft Internet Explorer version 9 or newer is recommended. NOTE: The most recent version of Microsoft Internet Explorer may not be validated to work with the service tool. NOTE: If the entire screen is not visible, click the 'maximize' button to fill the screen.
Must have admin rights to your work station, Must be a currently supported Windows XP or higher system, The Workstation service must be running (check using services.msc), The Server service must be running (check using services.msc), The Remote Registry service must be running (check using services.msc), The ADMIN$ share must be available (check using Computer Management), The Windows Network must be running, and printer and file sharing must be activated, Make sure firewall settings do not block the connection. By default on Windows XP SP2, the firewall blocks any incoming traffic. It may therefore be necessary to open port 445 (and possible 135) on the target computer for incoming traffic.