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(RESOLVED) PartStore Login Error

Wednesday, October 5, 2016

Resolution: The issue affecting customer logins in PartStore has been resolved. Please log in to your account and place your orders online.

Try to use your original password. If that does not work, pleas click forgot password, enter your email address and send a request for a password reset.

Please log off all open internet sessions and perform a browser refresh. The browser refresh will clear your error messages.

Click here to watch a video on browser refresh.

(RESOLVED) System Outage Alert

Friday, September 23, 2016

Resolution: Connectivity to Caterpillar has been restored. You may still experience system issues. Please log off all open internet session and perform a browser refresh. The browser refresh will clear the error messages.

The following online applications are experiencing an unexpected nationwide system outage:

(RESOLVED) PartStore & PCC Connectivity Issues

Wednesday, August 31, 2016

Resolution: Connectivity to Caterpillar has been restored. You may still experience system issues. Please log off all open internet session and perform a browser refresh. The browser refresh will clear the error messages.

Update: PartStore and PCC are still experiencing intermittent connectivity issues. We will update this alert frequently.

PartStore and PCC are experiencing DBS issues that started late yesterday afternoon.
Our IS department is working on restoring connectivity.

 

(RESOLVED) VisionLink Favorite/Shortcut - Not Working

Tuesday, April 12, 2016

Resolution: Functionality to existing favorites/shortcuts restored. Please log off all open internet sessions and perform a browser refresh.

Existing favorites and shortcuts to VisionLink are not working.

To log in:

  1. Click here 
  2. Log in using your email address
  3. Use your existing password
  4. Click "VL Legacy"  near bottom of the page

Click here for help.

(RESOLVED) Nation Wide PartStore Outage

Friday, March 25, 2016

Resolution: Connectivity to Caterpillar has been restored. You may still experience system issues. Please log off all open internet session and perform a browser refresh. The browser refresh will clear the error messages.

Issue: PartStore is experiencing a nationwide system outage. All Cat dealers have been effected.
Caterpillar is working on restoring connectivity.