SIS Web - Need to Refresh

Monday, June 19, 2017

Loss of SIS access in PartStore for Techs - Refresh needed after accepting privacy agreement
Issue this morning with the  losing access to the Order Parts button, Price & Availability after accepting the Cat privacy agreements.
SIS Web Customers please refresh or log out and log back in to get the Order Parts button to reappear. Goes Live March 23, 2017

Monday, March 13, 2017

The day is finally here, it’s time to start using to place your online parts orders.

Caterpillar has made vast improvements to the new website to improve efficiency, and added familiar features to make parts of the ordering process similar to PartStore.

Please take a moment to login to the new site before Mach 23, take a look around, and call us with any questions. Our goal is to support your online ordering and we aim to make this transition as seamless as possible.

Here are some recommendations to help you transition to

Windows XP and IE 9 will not connect

Thursday, December 29, 2016

As of January 1 computers that use Windows XP and / or an earlier version of Internet Explorer 9 will not be able to connect to applications provided by Caterpillar, including PCC, PartStore, VisionLink, SOS Web, and SIS.
Please contact your company's IT department for assistance in updating any operating systems or browsers you are using.

To view graphics in SISweb and place orders online you can upgrade to Internet Explorer 10 or use Google Chrome.

We are looking into what versions of Internet Explorer 9 may be compatible and will update this alert accordingly.

(RESOLVED) PartStore Login Error

Wednesday, October 5, 2016

Resolution: The issue affecting customer logins in PartStore has been resolved. Please log in to your account and place your orders online.

Try to use your original password. If that does not work, pleas click forgot password, enter your email address and send a request for a password reset.

Please log off all open internet sessions and perform a browser refresh. The browser refresh will clear your error messages.

Click here to watch a video on browser refresh.

(RESOLVED) System Outage Alert

Friday, September 23, 2016

Resolution: Connectivity to Caterpillar has been restored. You may still experience system issues. Please log off all open internet session and perform a browser refresh. The browser refresh will clear the error messages.

The following online applications are experiencing an unexpected nationwide system outage: